JA Lake View Hotel Dubai is the first hotel in the Middle East to activate voice in every room with Alexa powered by Volara


Dubai – With its grand opening this week, JA Lake View Hotel Dubai becomes the first hotel in the Middle East to offer Amazon Alexa voice assistants powered by Volara In every room. The solution, powered by Volara’s conversation management software and integrated into Optimization of Amadeus services and VDA Group, ensures that guests of JA Lake View Hotel Dubai can receive personalized service and adjust the comfort of their room by saying simple commands.

“The JA Lake View Hotel is designed to create, organize and provide service and experience that exceeds the expectations of all generations,” said Andy Headon-Smith, IT manager for the Dutco Group, which owns and operates the JA Lake View Hotel. “With rapidly changing traveler demands and demands, we believe customer voice engagement is the future. By enabling customers to immediately request and receive the concierge information, articles, services and recommendations they are looking for, Volara’s technology is helping us achieve our vision. “

Kristofer Quadros, manager of the JA Lake View Hotel, said: “Guests can ask Alexa for information essential to their stay, such as how to access Wi-Fi or the hours of operation of our Spa and Calm Lounge. They can learn more about the boat and seaplane tours at the marina. , water sports equipment and our mini golf Or if guests prefer a quiet night in their room, they can ask Alexa to turn off the lights, turn on their TVs, send champagne and even set an alarm for the morning so they don’t miss their tee time.This is truly the next level in service excellence and guest engagement, and we’re thrilled to be the first hotel in the area to leverage this technology to generate satisfaction, loyalty and revenue. “

Volara’s software allows the hotel to manage conversations with its customers in real time. Its secure integrations hub, which now includes more than 40 hotel technologies, allows guest requests to trigger specific actions – whether that’s getting a task to hotel staff, turning off the lights. or turn on the air conditioning. Volara’s software architecture enables additional layers of security to ensure that personal information and guest conversations are protected, and that JA Lake View Hotel’s proprietary data is secure. Volara’s patent-pending precision engine ensures that customer inquiries are properly addressed, taking into account the many colloquialisms and accents used by travelers around the world.

“We are excited to play a role in the elevated guest experience at JA Lake View Hotel with our hotel-grade voice assistant solution on Amazon Alexa,” said David Berger, CEO of Volara. “Volara is proud to bring Contextually relevant, totally awesome, large-scale conversation experiences at JA Lake View Hotel Dubai. “

The JA Lake View Hotel is the third unique property with a million square meters of experience JA The Resort in Jebel Ali, Dubai. Unique structure offering panoramic views of the golf course and the Arabian Sea, JA Lake View Hotel is described as a “design-driven property dedicated to sustainability”. As the closest resort to EXPO 2020, JA The Resort is also 10 minutes from Dubai Parks & Resorts, 20 minutes from bustling Dubai JBR, and 30 minutes from the iconic Dubai Mall. It joins the award-winning JA Beach Hotel and Mediterranean-style villa-suites at JA Palm Tree Court to become Dubai’s only true all-inclusive resort. Situated along 800 meters of private beach, it boasts over a million square meters of leisure facilities, including seven landscaped swimming pools with four swim-up bars, a choice of 25 restaurants and bars, a golf course standard nine-hole par 35 championship with driving range, putting and pitching greens and Leadbetter Golf Academy Dubai, four tennis courts and tennis academy, squash and badminton courts, beach volleyball, equestrian center, mini-golf course, a water-cooled watersports center with waterskiing, windsurfing, banana-boats, catamarans, laser sailboats, and a 104-berth private full-service marina offering fishing trips, boat trips, and flights by seaplane. It also has 6 shooting ranges, a Calm spa, a bio-garden, a nursery, a Pirates and Mermaids children’s club and a babysitting service.

JA Resorts and Hotels

A brand inherited from the United Arab Emirates, JA Resorts & Hotels was founded in 1981 and enjoys a widely recognized reputation for excellence in the management and operation of award-winning resorts and hotels. Named after the original Jebel Ali (JA) Beach hotel, the JA Resorts & Hotels portfolio now includes 8 distinct properties across the UAE and Indian Ocean, each dedicated to curating unique experiences and to the creation of unforgettable memories. Tropical getaways include JA Manafaru, the idyllic luxury island resort in Haa Alifu Atoll surrounded by pristine lagoon at the northern tip of the Maldives and JA Enchanted Island Resort, an ultra-luxurious hideaway of 10 exquisite villas on an island private, in the middle of the protected marine park of Sainte Anne. In the UAE, guests can choose between the five-star JA Ocean View Hotel, as well as the JA Oasis Beach Luxury Tower Apartments, both located along “The Walk” in the Jumeirah Beach Residence. Other attractive options include the famous JA The Resort – Dubai’s largest experience resort, with 1 million square meters of exciting activities and 3 unique hotels offering 795 suites and rooms between them – the award-winning JA Beach Hotel and the Mediterranean-style villas of JA Palm Tree Court and JA Lakeview Hotel, a stunning new property adjacent to the golf course, opened in September 2019. JA Hatta Fort Hotel completes the portfolio as the only mountain resort in Dubai, a secluded getaway amidst the stunning scenery of the Hajar Mountains. JA Resorts & Hotels is a member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, bringing together more than 30 brands with more than 550 hotels in 75 countries.

For more information, please visit; www.jaresortshotels.com

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About Volara

Volara is THE provider of personalized voice solutions for the hospitality industry. It is the only voice solutions provider for the hospitality industry with Amazon’s Alexa for Business service delivery designation and is a launch partner of Alexa for Hospitality. Volara’s proprietary software creates a hotel business tool on top of the leading smart speakers and natural language processing platforms. Volara’s proven best practices ensure high usage rates and an optimal customer experience that creates personal and remarkable engagement with brands. Volara is now the largest Alexa device manager in the company and more than a million people have used voice solutions powered by Volara. To learn more about Volara, visit https://volara.io/.


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