JA Resorts and Hotels | September 24, 2019
Volara’s conversation management tools, guest privacy protections, and powerful integrations allow hotel staff to respond to guest inquiries instantly, securely, and on voice command
(Dubai, September 24, 2019) — With its grand opening this week, JA Lake View Hotel Dubai becomes the first hotel in the Middle East to offer Amazon Alexa voice assistants powered by Volara In every room. The solution, powered by Volara’s conversation management software and integrated with Optimization of Amadeus services and VDA group, ensures that guests of JA Lake View Hotel Dubai can receive personalized service and adjust their room comfort by speaking simple commands.
“The JA Lake View Hotel is designed to create, organize and deliver services and experiences that exceed the expectations of all generations,” said Andy Headon-Smith, IT manager for the Dutco Group, which owns and manages the JA Lake View. Hotel. “With the demands and demands of travelers rapidly changing, we believe voice guest engagement is the future. By enabling guests to immediately request and receive concierge information, items, services and recommendations they seek, Volara’s technology helps us achieve our vision.
Kristofer Quadros, Hotel Manager of JA Lake View Hotel, said: “Guests can ask Alexa for essential information about their stay, such as how to access WiFi or the opening hours of our Calm Spa & Salon. . They can find out about boat and seaplane excursions at the marina, water sports equipment and our mini-golf course. Or if guests prefer a quiet night in their room, they can ask Alexa to turn off the lights, turn on their TV, send champagne, and even set an alarm for the morning so they don’t miss out. their departure time. It truly is the next level of service excellence and guest engagement, and we are thrilled to be the first hotel in the region to leverage this technology to drive satisfaction, loyalty and revenue.
Volara’s software allows the hotel to manage conversations with its guests in real time. Its secure integrations hub, which now includes more than 40 hotel technologies, allows guest requests to trigger specific actions, whether it’s assigning a task to hotel staff, turning off lights or turn on the air conditioning. Volara’s software architecture allows for additional layers of security to ensure that personal information and guest conversations are protected, and JA Lake View Hotel proprietary data is secure. Volara’s patent-pending accuracy engine ensures that customer requests are handled correctly, taking into account the many familiar words and accents used by travelers around the world.
“We are excited to play a part in the elevated guest experience at JA Lake View Hotel with our hotel-grade voice assistant solution atop Amazon’s Alexa,” said David Berger, CEO of Volara. “Volara is proud to bring contextually relevant and totally awesome conversational experiences at scale at JA Lake View Hotel Dubai.”
JA Lake View Hotel is the third unique experience-rich 1 million square meter property JA The complex in Jebel Ali, Dubai. A unique structure with panoramic views of the golf course and the Arabian Sea, JA Lake View Hotel is described as a “design-driven property dedicated to sustainability”. As the closest resort to EXPO 2020, JA The Resort is also 10 minutes from Dubai Parks & Resorts, 20 minutes from bustling JBR Dubai and 30 minutes from the iconic Dubai Mall. It joins the award-winning JA Beach Hotel and the Mediterranean-style villa-suites of JA Palm Tree Court to become the only true all-inclusive resort in Dubai. Set along 800 meters of private beach, it boasts over a million square meters of leisure facilities, including seven landscaped swimming pools with four swim-up bars, a choice of 25 restaurants and bars, a standard golf course nine-hole par 35 championship course with driving range, putting and pitching greens and Leadbetter Golf Academy Dubai, four tennis courts and tennis academy, squash and badminton courts, beach volleyball, stables, mini-golf, a center water-cooled watersports facility with waterskiing, windsurfing, banana boats, catamarans, laser sailboats, and a full-service private marina with 104 berths offering fishing trips, boat trips, and flights by seaplane. It also has 6 shooting ranges, a quiet spa, an organic garden, a nursery, a pirate and mermaid kids club and babysitting service.